Frustration of the Day

Dear Customers,

Please do not ask me about my labor rate. You cannot compare shops by labor rate.

In the end, you do not care what you paid per hour, you just want to know how much to fix the car.

Let's just cut to the chase, I will fix your car for this amount. It doesn't matter what the break down was. I tell you how much to fix it, you decide if that amount is ok, you pay me that number, I give you a fixed car. End of story. Pretty simple, huh?

Don't make this harder for both of us.

Yes his labor rate is cheaper, but what was his total bill? That end number is all that matters.