Personal Growth

Do you ever have those moments when you realize how far you have come? I had one today, and it was rather nice =]

I called a customer and explained the diagnosis on his car. Well he didn't believe a word of it. He doesn't understand how the newer designs work. He still thinks this car is just like his old truck. So he starts yelling at me. "You don't know what you are talking about. I'm not buying it. There is no way that is the problem." yada yada yada..

Well I've had these types of customers for years. I always encounter one a couple times a month. They used to really tick me off, and ruin my whole day.

Today, after I got off the phone with this fella, I realized how calm I was. I wasn't mad, offended, or stressed out. I realized how far I have come. I have learned that what these people are saying has no effect on me. So what if they think I am incompetent? I know I'm not. I know dang well what I am talking about! Tomorrow, Bill will explain things to him, and it will make sense. Chances are, the guy will feel bad an even apologize. Why bother getting worked up about it? He doesn't know what he is talking about.

I'm quite proud of myself for finally coming to that realization. I used to care so much about what everyone else thought about me. But lately, I have been growing more confident, and I like it =]